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WOW! Shipping Looks Expensive ...
Our
goal is to get your order to you quickly, safely, and as inexpensively as
possible. Unfortunately, shipping plants is expensive. To
be fair to all of our customers, Logee's offers the same price for plants in
our walk-in store as we do through our catalog. That means that the
costs associated with shipping orders needs to be covered by the shipping
charges. This includes not just the cost to the Post Office or FedEx,
but also the cost of the box, paper, plastic, etc. and the time to pick and
pack the orders carefully. We
do everything we can to keep the costs as low as possible: pick the lowest-cost shipping that will get the plants to you safely, negotiate rates with
FedEx, etc. Then, at the end of every year, Logee's reviews all of the
shipping income and expenses to see how they balance out. If
necessary, we adjust our shipping charges for the next year appropriately. In
2006 we actually reduced our shipping charges!
I'm not sure I've seen that happen anywhere else. So why did we do
it? Our business had grown enough for us to become more cost efficient and
we found several areas to reduce expenses. Because we could pass along
some
of the savings to our customers, we did so. Unfortunately,
costs usually rise. If we can keep pace by becoming more efficient
each year we can hold our shipping rates or only make small increases. In 2007, however, the Post
Office raised rates for most of our packages by 12-18%! What did we
do? We sent more packages through FedEx, designed new boxes to reduce
costs, and found a few other areas to cut costs a little. At the end
of the year we found that we couldn't do enough to avoid an increase so we
increased shipping in 2008 to about the same rates we had before our 2006
rate decrease. Even then, we reduced rates for very small
orders.
Again
in 2008 we saw very high shipping cost increases. The Post Office
raised rates by about 7% in May. FedEx rates in August (including the
Fuel Surcharge) had increased by 25.4% for express and 10.6% for
ground. In addition, cost of boxes and other supplies went up by about
11%. With all of those cost increases we had to raise our rates an
average on 7% in mid-August.
We
thank you for your understanding; and appreciate all of our customers’
business
over the past, present and future years. If you have any further
questions, comments, or suggestions we are always open to feedback, please
feel free to contact
us.
Logee’s,
Growers since 1892
Tropical Container Plants for Home and Garden
141
North Street - Danielson, CT 06239 - (888) 330-8038
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