Frequently Asked Questions
General Questions:[Back to top]
Logee's 100% Satisfaction Guarantee
From Providence, RI - Route 6 West to Route 12 North (Main Street). Go straight through town and at the third traffic light, go left onto North Street. Bear right at the split; Logee's is 4/10 of a mile on the left.
Total distance: 25 miles.
From Boston, MA - 90 West to 290 South and get immediately onto 395 South to Exit 92. Take a right at the bottom of the exit ramp, then another right at the traffic light onto Route 12 (Main Street). At the next traffic light turn left onto North Street. Bear right at the split; Logee's is 4/10 of a mile on the left.
Total distance: 75 miles.
From Hartford, CT - 84 East to 384 East to Route 6 East to Route 12 North (Main Street). Go straight through town and at the third traffic light, go left onto North Street. Bear right at the split; Logee's is 4/10 of a mile on the left.
Total distance: 49 miles.
From New York City - 95 North to 395 North. Take Exit 92. Go through the stop sign at the bottom of the exit ramp and then take a left at the second stop sign. Proceed to the second traffic light and turn right onto Route 12 (Main Street). At the next traffic light turn left onto North Street. Bear right at the split; Logee's is 4/10 of a mile on the left.
Total distance: 156 miles.
What You Will Receive?
If I don't want to use the website, how else can I order?
What are Logee's Hours?
Logee's has separate business hours for the office (phone orders) and the retail shop. Our website is available 24 hours a day for orders, as well as our fax machine (888-774-9932).
Logee's Office (phone order) Hours:
Monday-Friday: 9-5pm EST
Closed: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas and New Year's Eve (or if those days fall on a weekend we are closed on the generally accepted observed holiday).
Christmas Eve we close at 1pm
New Year's Eve we close at 3pm
Logee's Retail Store Hours:
(Please arrive 30 minutes before closing to give yourself time to browse before dark.)
Closed: New Year’s Day, Easter, Independence Day, Thanksgiving, Christmas and New Year's Eve.
Christmas Eve we close at 1pm
New Year's Eve we close at 3pm
Does Logee's Have a Retail Store?
Shipping and Handling Questions:[Back to top]
What are the Shipping & Handling Charges?
Standard orders are shipped by either U.S. Postal Service Priority Mail or FedEx Home Delivery (depending on the weight of order, the distance from Logee's, and the current weather). Shipments to P.O. Boxes are accepted.
Please refer to the table of charges below. Method of shipment and charges are subject to change without notice.
|Order Value||Packing and Delivery Charge|
|$0 to $15.00||$9.95|
|$15.01 to $30.00||$11.95|
|$30.01 to $45.00||$13.95|
|$45.01 to $60.00||$15.95|
|$60.01 to $80.00||$17.95|
|$80.01 to $100.00||$19.95|
|$100.01 to $125.00||$22.95|
|$125.01 to $150.00||$24.95|
|$150.01 and up||18% of value|
WOW Shipping Looks Expensive ... (click here for details)
Does Logee's offer Express Delivery?
FedEx 1-Day - Orders received by 12 Midnight (Monday - Wednesday) will be shipped the following day. Orders received after 12 Midnight on Wednesday will be shipped the following week. We cannot guarantee overnight delivery for Alaska and Hawaii (the FedEx 1-Day service is not guaranteed for some locations in those states). 1-Day orders are not shipped on Friday to avoid having the plants sit somewhere over the weekend.
FedEx 2-Day - Orders must be placed by midnight Tuesday for same week delivery. 2-Day orders are not shipped Thursday or Friday to avoid having the plants sit somewhere over the weekend.
1) Some items (those which start with a "DS" or "KS") are not shipped via Express shipping, these items will ship via standard shipping (you will not be charged any additional express shipping fees for this item).
2) Any back-ordered items will be shipped using standard shipping when ready.
Express charges are calculated based on the weight of the order and the location being delivered to, our website will indicate the shipping charges for each shipping option.
Does Logee's Ship All Year?
How Does Logee's Ship in Winter Weather?
When the winter begins Logee's starts using USPS Priority Mail for all standard shipping because the priority mail travels mostly by air and the post office never leaves its packages in trucks outside overnight. Between careful monitoring of the weather (see our map and details below) and the priority mail service we have had very good success. However, sometime packages do freeze ... please contact us immediately if you have a problem. When the day-time temperature falls close to freezing (either in Connecticut or your state) we can no longer ship safely using priority mail. At that point, you may choose our insulated express shipping (see below) or wait until the weather warms enough to safely ship.
Insulated Express Shipping
When the day-time temperatures fall to freezing or below (either in Connecticut or your state) the only way to safely ship plants is to use insulated express shipping. We offer both FedEx 2-Day and Overnight options. In either case, your plants are packed in an insulated box with a heat pack at no additional charge. Our current testing shows that this method should protect packages in weather down to about 18° F for a daytime high and about 15° F for a night-time low (a little lower if you choose 1-day shipping). If your local temperatures are lower we will hold the order until it is safe to ship or you can contact us - the insulated shipping may still be available as long as you use overnight shipping and will be home to receive the package. Note: Our insulated shipping method is only available with overnight or two day shipping because the heat packs do not last long enough to use in standard shipping.
The map below shows how Logee's divides the country into zones by weather patterns.
Typical Winter Shipping for Standard Shipping:
Zone AN - Usually too cold for nearly the entire winter
Zone AA - Usually too cold for much of the winter
Zone AW - Usually too cold for a good portion of the winter
Zone AL - Usually too cold for a good portion of the winter
Zone AE - Periods of warmth and cold so shipping is sporadic
Zone AM - Usually warm enough, but shipping is sporadic because of Connecticut weather
Zone AS - Usually warm enough, but shipping is sporadic because of Connecticut weather
What is a 'Hold Order'?
Does Logee's ship outside of the Continental U.S.?
Yes, unlike many nurseries Logee's does ship outside of the Continental U.S. However, live plants shipped outside the continental U.S. require special handling, inspection, and certification. These orders will experience a delay in shipping in order to schedule the certification required by the U.S. Dept. of Agriculture. We regret that we cannot provide the Logee's guaranteed delivery of live plants to U.S. Territories and Outlying Areas (due to handling of customs, etc. which is beyond our control, Logee's cannot guarantee safe delivery).
Alaska and Hawaii
U.S. Territories and Outlying Areas (Guam, Puerto Rico, U.S. Virgin Islands, etc.)
Other International Shipments
Due to recent changes in agricultural regulations we have stopped taking orders for International shipments.
Please call or email for further information: 888-330-8038 / [email protected]
Are There Restrictions on What Logee's Can Ship?
Ordering Questions:[Back to top]
Can I use a Gift Certificate online?
141 North Street
Danielson, CT 06239
Where do I enter my key code?
Does Logee's Offer Wholesale Pricing?
Plant Questions:[Back to top]
Where can I get help with my plant care questions?
When should I plant my Blueberries, Strawberries and other outside plants?
Although most Logee's plants are for inside or outside your home, there are some plants that most people would prefer to plant outside. For these plants there is a preferable time to plant outside depending upon your zone. Use the zone finder and table below to determine when to plant outside in your zone. Your may have your order held until this date by putting a note in the "Order Hold Date" portion of the checkout page (under "Special Instructions") or by telling the customer service representative if you place your order over the phone. If you do not request a specific ship date, we will ship the plants to you as soon as possible. The plants can be kept in your home until ready for planting outside, just as we keep the plants in our greenhouses.
Recommended Planting Date
|4||April 20- May 30|
|5||April 8 - May 20|
|6||March 25 - May 15|
|7||March 8 - May 5|
|8||March 1 - April 20|
|9||February 1 - April 15|