Logee's 60 Day Guarantee

OUR MISSION & GUARANTEE

Logee’s brings a diversity of people and plants together to experience the joy of gardening. We want our customers to be satisfied with their purchases, and to be successful growing fruiting, rare and tropical plants. We guarantee our plants will arrive in good condition, and be true to variety name.

SHIPPING

We pack and ship your plants with care. However, the time in transit may cause normal shipping stress. Some symptoms of shipping stress include yellowing, wilting or loss of leaves, loss of fruit or flowers, and minor damage to branches. During the shipping process a leaf may break, or other minor damage may occur. This is not cause for alarm because a well-rooted plant will recover quickly.

If your plant arrives dead or with severe shipping damage, please notify us within 48 hours and send a photo to [email protected]. Claims for plants that died in transit need to be processed promptly.

RETURNS, REFUNDS & EXCHANGES

If a plant dies within 60 days, please contact our Customer Service Department:

Please provide us with a description of the problem. In some cases, we may ask that you submit a photo of the plant you received.

Plants that die within the 60 Day Guarantee period are eligible for:

  • A one-time replacement if the item is in-stock;
  • A refund; or,
  • Store-credit for the cost of the merchandise.

Shipping fees are non-refundable. For plants that die after the 60 Day Guarantee period, we are unable to offer a replacement, refund, or credit. In some cases, we may require the defective plant or merchandise to be returned to us before a return can be processed. In this case, we will reimburse the customer for the return postage.

No refunds will be given for returns of partial plants, cuttings, or plants from which cuttings have been taken. No exceptions.

RARE PLANTS

Select rare plants are not eligible for exchanges or replacements, but are covered by our 60 Day Guarantee. To initiate a return, you must send back the entire plant you received. We will reimburse you for the cost of shipping the plant back to us.

VARIEGATED PLANTS

Every plant is unique. Due to the natural variability in the degree of variegation occurring in plants, no two leaves or plants are ever alike. As variegated plants grow and produce additional leaves, each new leaf may emerge with a different appearance and varying degree of variegation. For this reason, we are unable to guarantee a specific amount of variegation in any leaf or plant, and are unable to accommodate exchanges based on the appearance of the variegation.

Variegated plants sold on our website will be similar in size and appearance to the plants shown in the representative photos. Please note, you will receive a starter plant that is similar in appearance to the representative plant in the photo; however, the plant you receive may have more or less variegation than the photo shows.

DORMANT PLANTS

Dormant plants arrive in a dormant state. The 60-day guarantee period begins once they start growing. Please follow the dormant plant care guide.

PLANT CARE

General unpacking and plant care instructions are included with every order, and specific plant care for many varieties is available on our website and can be included with your order by request. Please read these care guidelines to ensure the best success with your plants.

 


 

Thank you for visiting Logee's. Please feel free to contact us with any questions: