Thank you for your thoughtful feedback—we really appreciate you sharing your experience.
We understand your concern about the lighter root system on arrival. Some of our plants are shipped on the younger side to travel more safely, but they are well-established enough to continue rooting and growing once they settle in. It’s encouraging to hear that you’re already seeing new growth—that’s a great sign the plant is establishing itself.
We also appreciate the comparison to your previous order and understand your expectations based on that. Consistency is important to us, and your feedback helps us continue improving.
If you notice any decline or have concerns as it continues to establish, please don’t hesitate to reach out—we’re always happy to help.