Hi George,
Thank you for your thoughtful feedback. We’re glad to hear your tree arrived looking nice, though we’re sorry the soil had dried out during shipping. We appreciate you bringing this to our attention—extended transit times, especially around holidays, can sometimes cause this issue.
We’ll share your suggestion with our shipping team as we’re always looking for ways to improve packaging and plant protection. If your tree continues to lose leaves or doesn’t bounce back, please don’t hesitate to reach out to us at info@logees.com, and we’ll be happy to assist.
Sincerely,
The Logee's Team